Privacy Policy

Introduction

The privacy and security of your personal information are extremely important to us. This privacy policy explains who we are and what we do with the personal data you provide. We want you to feel fully informed and confident about how we handle your information.

Who Are We?

The website www.goldencastle.co.uk is operated by Gloucestershire Leisure Limited.

• Registered Office:Second Floor, 123 Promenade, Cheltenham, Gloucestershire. GL50 1NW.
• Company Registration Number:15539582
• Telephone Number:01452 730100
• Email Address:info@goldencastle.co.uk

If you have any questions relating to this privacy policy or how we use your personal data, please contact us at info@goldencastle.co.uk or by post to the address above, marked for the attention of the Data Protection Officer.

What Personal Information Do We Collect?

We collect and process the following information when you interact with our website, make a purchase, or contact us:

• Personal identifiers:Name, address, email address, and telephone numbers.
• Technical information:Web pages visited, errors encountered, IP address, browser information, and operating system.

Cookies

Cookies are small pieces of data stored on your computer’s hard drive through your web browser. They help us provide a more personalized browsing experience and improve our website’s functionality.
You can adjust your browser settings to refuse cookies or to alert you when cookies are being sent. However, please note that disabling cookies may impact your experience on our website.

How Do We Use Your Information?

We will only use your personal data as permitted by the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR). We use your data to:

• Provide the products or services you request.
• Keep you informed about our products and services, with your consent.
• Improve our services and enhance your experience.
• Prevent and detect fraud.

We may also disclose your information if required by law enforcement or regulatory authorities investigating illegal activities.

We will never sell your personal data to third parties.

How We Store Your Information

We use SSL security (128-bit encryption) for all transactions made through our website, ensuring your personal information remains confidential and secure. If you have any concerns about our website’s security, please contact info@goldencastle.co.uk or call us at 01452 730100 during business hours (Monday to Friday).

We retain your data for seven years from the transaction date, as required by UK law.

Your Data Protection Rights

Under data protection law, you have rights including:

• Right of access: Request copies of your personal information.
• Right to rectification: Request corrections to inaccurate or incomplete data.
• Right to erasure: Request deletion of your personal information under certain conditions.
• Right to restrict processing: Request limited processing of your data under certain circumstances.
• Right to object: Object to the processing of your data under certain conditions.
• Right to data portability: Request transfer of your data to another organization or to you.

You will not be charged for exercising your rights. We have one month to respond to your request. Please contact us at info@goldencastle.co.uk if you wish to make a request.

How To Complain

If you have concerns about our use of your personal information, please contact us at info@goldencastle.co.uk.

You can also file a complaint with the Information Commissioner’s Office (ICO):

• Address:Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
• Helpline Number:0303 123 1113
• ICO Website: ico.org.uk