Payment & Reservation Policy

We offer a secure means of ordering and paying for your products via this site. All online credit card payments are secured through a Secure Server Layer to protect your data. Our servers are rigorously tested to meet PCIDSS (Payment Card Information Data Security Standard) criteria.

Alternatively, you can order and pay by telephone (01452-730100) or pay by cheque (made payable to Gloucestershire Leisure Ltd).

Vehicle Reservation Process

Customers now have the option to pay a reservation fee of £250 via our website to secure a caravan. Please note the following terms apply to this reservation:

• Reservation Only: This payment is a reservation fee and does not guarantee caravan ownership. The reservation allows you to visit our premises, inspect the vehicle, and decide whether to proceed with the purchase.
• Refund Policy: The £250 reservation fee is 100% refundable if you decide the vehicle is not for you. Simply contact us to initiate a refund.
• Reservation Period: The reservation secures the caravan for a period of 48 hours unless otherwise agreed with a sales representative. If the purchase is not completed within this period, the reservation may be cancelled, and the fee refunded.
• No Delivery Provided: Golden Castle does not offer caravans, motorhomes, or campervans delivery. These vehicles must be collected from our premises.
• Balance Payment: The remaining balance must be settled before collecting the caravan. Payment methods accepted include online payments, telephone payments, and cheques (cleared prior to collection).

General Payment Policy

We must receive payment of the whole price for the goods you order before your order can be accepted. Accepting your order will create a legally binding contract between us. Acceptance will occur when your credit card is debited or your cheque is cleared. A contract will not affect your statutory rights.

Delivery Policy (Accessories Only)

Most accessory products (awnings, chairs, etc.) are kept in stock, and we aim to deliver your order within 3 – 5 working days. We will inform you of any significant delays if the item is out of stock. Golden Castle shall not be held liable for any delays in delivering goods, nor shall they be held liable for delays caused to customers’ work commitments due to your order not arriving on time. Golden Castle shall not be liable to customers for charges for hire of alternative vehicles or labour. Golden Castle will not be liable for compensation due to late delivery of any items or damage to property from delivery.

Delivery of accessory products usually takes 3-5 working days from receipt of order and payment clearance. Products will be dispatched to your preferred address. A detailed receipt and a copy of the credit card payment receipt will be sent to you separately.

Product Warranties

All products carry the appropriate manufacturers’ warranties.

Cancellation Rights

Please refer to our Refund and Returns Policy.

Faulty Goods

If any Accessory Items turn out to be faulty or different from those you ordered, you may return them after notifying us of the problem with the goods and your intention to return them. You must return them within 30 days of the date of their delivery to you to our contact address: Golden Castle Caravans, Tewkesbury Road, Twigworth, Gloucester. Gloucestershire. GL2 9PX. We will refund the price you paid for such goods provided that the goods are returned by you and received by us in the condition they were in when delivered to you. If the goods have been used we reserve the right to repair them in accordance with the relevant legislation in force at the time.

GDPR

Golden Castle may collect the following information for the processing and despatch of orders: your name, address, and contact information, including email address and telephone number. The data will be used to fulfil orders, answer queries, ensure the security of the website and ordering system, and prevent and detect fraud.

Privacy Policy

Golden Castle will ask you to provide certain information when you buy a product, create an account, or use our website at www.goldencastle.co.uk. We may collect the following information about you: your name, address, and contact information, including email address and telephone number, and technical information such as your IP address, browser information, and operating system.

Golden Castle is committed to protecting your privacy and collects only the information that is submitted at the time of ordering or enquiring about our goods and services or through browsing our website. The personal information that we collect about you will be used only for the purposes of fulfilling orders and answering enquiries. We do not send marketing emails or newsletters. Consumers’ personal details are handled and stored securely by Golden Castle. Such details will never be passed to third parties nor be used by us to send you marketing material.

Technical information may also be processed for the purposes of ensuring the security of the website and ordering system, and for the detection and prevention of fraud. This may involve sharing technical information with third parties, where we will seek to share only the minimum detail necessary to administer our website and services.

Cookies are small pieces of data that are transferred to your computer’s hard drive through your Web browser from our Web Server. A cookie cannot read data from your hard disk or read cookie files that may have been created from other sites. The Golden Castle website utilises cookies as a means of providing personalisation features for our customers and to improve our website.

You can choose whether to accept cookies by changing the settings of your browser. Typically, by accessing the browser’s help feature you can obtain information on how to prevent your browser from accepting all cookies or to notify you when a cookie is being sent. If you choose not to accept these cookies, your experience at our website and other websites may be diminished and some features may not work as intended.

If you have any concerns or questions about our Privacy Policy, please contact us via Email: info@goldencastle.co.uk or by telephone on 01452-730100 during business hours.

Complaints

Golden Castle is committed to providing a high standard of customer service and satisfaction. If you have any concerns or complaints about our products or services, please contact us via Email: info@goldencastle.co.uk or by telephone on 01452-730100 during business hours Monday to Friday.

We will endeavour to address and respond to complaints and concerns within 2 working days (Monday – Friday). All Customers will be kept fully informed on the progress of resolving complaints.

Web Site Security

We use SSL security (128-bit encryption) for the ordering process on our website. Hence, ordering goods via our website is totally secure so that consumers’ personal information and transactions remain confidential and cannot be interfered with. If you have any concerns or questions about the security of our site, please contact us by Email: info@goldencastle.co.uk or by telephone on 01452-730100 during business hours Monday to Friday.

Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Golden Castle and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.